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*** Please read our Policies carefully
RETURN & WARRANTY
- Secure payment with SSL Encryption.
- If you are not satisfied, please contact us
- We will do our best to ensure that you are 100% satisfied with the purchase!
We are a website dedicated to selling high quality clothing. Established in 2021, we have been committed to providing our customers with the highest quality products and services.
The company was founded with a team of 12 people. We started selling our own designs online. Although the market was highly competitive at the time, we created some unique designs and attracted many loyal customers at reasonable prices.
After two years of selling online, we realised that we needed a more professional platform to showcase our products. Therefore, we decided to create a website of our own. This would give us better control over the user experience and provide a better service and selection. We started building the website and working on its development. At the same time, we launched a number of new product lines, including casual and business wear for men and women.
After several years of steady growth, we decided to challenge ourselves again and expand our business further. We joined one of the world's largest cross-border e-commerce platforms in order to sell our products to customers around the world. We also began exploring artificial intelligence technology, using it to help us better analyse our customers' needs and provide better personalised recommendations.
As we look to the future, we will continue to expand our business and remain innovative and progressive. We will continue to optimise our products and services to meet the needs of our customers. At the same time, we will continue to uphold our original vision of providing our customers with the best quality clothing and the best shopping experience.
You can choose to pay with PayPal. When selecting this option at checkout, you will be directed to the PayPal site to complete your purchase before returning to factor.
If the card transaction is approved, the amount will be reserved immediately and you will receive an order confirmation in your email. If the credit card transaction is not approved, your order will be canceled. Please contact your bank or card provider if you have any questions about this.
factor uses Secure Socket Layer (SSL) technology to encrypt and protect the data you send us over the internet. If SSL is enabled, you will see a padlock at the top of your browser and you can click on this to find out more information about the SSL digital certificate registration.
You will also notice that when you look at the URL at the top of the browser you will see that it begins with ‘HTTPS instead of ‘HTTP. This means that you are in a secure mode.
the factor is registered with Cybertrust as an authentic site. This ensures that your information is kept private between your web browser and our web server.
If your card issuer is based in the EU, you may be asked to verify your payment due to a new requirement under the second Payment Services Directive (PSD2). You’ll be directed to a dedicated page to enter further information or asked to authorize the payment using your mobile phone. Once completed, you’ll return to pansyclothing.
We are committed to providing customers with the best online shopping experience and satisfaction. We welcome your feedback and strive to improve the customer’s shopping experience. At the same time, we work hard to deal with your feedback. We are ready to provide customers with services that surpass everything.
If you are not completely satisfied with your purchase, you may return or exchange your item within 30 days. Please note that the return period starts from the day you receive your order.
HOW DO I RETURN AN ITEM?
If you check that there is a fault with an item or wrong item you have received, please contact us within 30 days from receiving your order.
Please provide your order number as well as the reason for your return. Our customer service team will review the return request and will send further instructions if the return is approved.
Returned items must be in original packaging, including any accessories, manuals, and documentation. If the condition of the product shipped back to us is not in an acceptable condition we reserve the right to not refund or exchange.
·Non-returnable items include damaged products through customer mishandling.
·Returns made without a receipt may be refused.
·The return address will be obtained after contacting customer service to obtain the returned consent.
WHAT IF THE ITEM(S) I RECEIVED ARE DEFECTIVE/INCORRECT/DAMAGED?
Did you receive a faulty unit or the wrong product? Simply not satisfied with your order?
Please contact our Customer Support team to start the return process. Please include the following information:
·Proof of purchase(Order Summary)
·Video or photo of the faulty product
In some cases, you may be required to include a video or photo of the defective product for proof in order to refund or replace the product. If a return or refund is required, for this reason, the original freight and return freight shall be borne by us.
WHEN I CAN RECEIVE MY REFUND?
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund within 3-5 business days. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Your refund will deduct the original shipping cost. At the same time, you need to bear the return shipping cost, except for damaged packages.
WHO IS RESPONSIBLE FOR THE SHIPPING COSTS?
If the product is not usable, due to our fault (such as size, improper damage, or quality problems), we will bear the freight for replacement and rescheduling of the returned product and the return, but if you purchase the product by mistake or error, you will have to bear the freight for the original shipping and return.